FAQ's
- What currency are the prices do I see in the site?
- All prices are in SGD.
- I just placed an order, when will it ship?
- We try our best to ship items as fast as we can. Please allow 3-5 days production time for your order to ship out.
- Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at eshop@constantwind.com
- I am not in love with my order, can it be returned? What if there is an issue?
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We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Please Include all a name and order number on the returned parcels.
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Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
- Can I cancel my order?
- You must cancel your order before it ships.
- I have entered an incorrect address what do I do now?
- If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address is wrong, kindly email us at eshop@constantwind.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
- How long does shipping take?
- Shipping times vary as we do ship worldwide from different fulfillment centers based on your location.
- I have a question that wasn't answered, can you please help?
- Absolutely! Please send us an email to eshop@constantwind.com and we will be happy to assist you in any way we can.
- We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
- Promotional or sale items purchased are non-returnable, non-refundable nor exchangeable and no warranty.